Terms & Conditions

1. DEFINITIONS :

1.1  ‘Us/We/Our/Contractor’ means 230 VOLTS

1.2  ‘Fully Qualified Electrician/Trainee/Tradesperson/Tradespersons/Contractor,Engineer’ refers to the representative(s) appointed by (230 VOLTS)to carry out work.

1.3  ‘Customer’ shall mean the client, person, company or firm responsible for instructing the works.

1.4  ‘Property/Premise’ shall mean place of work or place where works is carried out, domestic/commercial.

1.4  ‘Works/Remedial Works’ shall mean those works described in an quote/estimated quote.

1.5  ‘Services’ means service provided by 230 VOLTS to you.

1.6  ‘Normal Working Hours’ means between 8am and 4.00pm Monday to Friday.

1.7  ‘Order’ means an order for a Service made by you in accordance with these Terms.

1.8  ‘Confirmation’ means our written acceptance of your Order.

1.9  ‘Working Days’ means Monday to Friday, excluding Bank or other Public holidays

1.10 ‘Next Working Day’ means a day of the week excluding Bank or other Public holidays not including Saturday and Sunday.

1.11 ‘Actual Quote/Fixed Price/Fixed Fee’ means a set price given to the service offered.

1.12 ‘Day Rate’ means a set amount charged during normal working hours. Day rate charge per electrician this excludes any materials.

1.13 ‘Hourly Rate’ means a set amount charged every hour. Hourly rate charge per electrician, this excludes any materials.

1.14 ‘Price’ means the Price of the Works as agreed between the Company and the Customer.

1.15 ‘Estimated Quote’ shall mean an estimate of the cost of works/Labor and shall not mean actual cost of carrying out works under this contract.

1.16 ‘BS7671’ means British Standards wiring regulations.

1.17 ‘GN3’ means Guidance note 3 which expands upon BS7671 part 6 inspection and testing.

1.18 ‘EIC.’ means electrical installation certificate.

1.19 ‘EICR’ means electrical installation condition report.

1.20 ‘MEIWC’ means Minor Electrical Installation Works Certificate.

1.21 ‘PAT’ means portable appliance testing.

1.22 ‘CU’ means consumer unit.

1.23 ‘DB’ means Distribution Board.

1.24 ‘Fusebox’ the correct term is consumer unit.

1.25 ‘Domestic’ means Domestic Property a building or self-contained part of a building which is used wholly for the purposes of living accommodation’ consisting of a single phase electrical supply and consumer unit.

1.26 ‘Commercial’ means Commercial Property any property that is used for the purposes of making a profit, as well as any form of business activity’ consisting of a three phase and/or single phase electrical supply and consumer units/distribution Board.

2. ACCEPTANCE

2.1 Any instructions received by the company from the party for the supply of works and/or the parties acceptance of works undertaken by the company shall constitute acceptance of the terms and conditions contained herein.

2.2 Where more than one party has entered into this agreement, the parties shall be jointly and severally liable for all payments of the Price.

2.3 Upon acceptance of these terms and conditions by the party, the terms and conditions are irrevocable and can only be rescinded in accordance with these terms and conditions or with the written consent of the company.

2.4 None of the company’s agents or representatives are authorised to make any representations, statements, conditions or agreements not expressed by the manager of the company in writing nor is the company bound by any such unauthorised statements. Unless otherwise expressly agreed in writing by both parties. A quote or estimated quote remains open for 28 days for acceptance unless previously withdrawn. Thereafter it is subject to confirmation or adjustment by the contractor.

2.5 We reserve the right to refuse or decline to undertake any work. We reserve the right, at our absolute discretion, to designate the tradesperson who will represent 230 VOLTS .

3. ESTIMATED QUOTES/ACTUALLY QUOTES :

3.1 Estimated quote are free. Estimated quotes are based on the information provided by the customer for which the Company, after making all reasonable inquiries, depending on the scale of works cannot give a definite Price at the time.

3.2 For a definite price depending on the scale of the works then an EICR may be required to determine scope of works what is required.

3.3 The total charge to you will be given as a firm cost (manifest errors exempted), inclusive of labour & materials. All costs include VAT.

3.4 Where a written estimate has been supplied to you, the total charge outlined in the estimate should not exceed the actual time taken by more than 20%, but may be revised in the following circumstances:

If, after submission of the estimate, you instruct 230 VOLTS  (in writing or verbally) to carry out additional work not referred to in the estimate.

If, after submission of the estimate, there is an increase in the price of materials.

If, after submission of the estimate, it is discovered that further work needs to be carried out which were not anticipated when the estimate was prepared.

If, after submission of the estimate, it is discovered that there was a manifest error when the estimate was prepared.

3.4 We will not be under any obligation to provide an estimate to you and will only be bound by estimates given in writing to you and signed by an authorised representative. We will not be bound by any estimates given orally or in which manifest errors occur.

4. PARKING :

In all residential-only parking zones, a parking permit must be provided on the day of service. Failure to provide the necessary parking permits or access to designated bays may result in delays or additional charges. If no residential parking is available, we will attempt to park in a pay-and-display bay, provided it meets the following conditions: it is available, suitable for the duration of the service, and within a reasonable distance from the property. All three conditions must be met for this option to be considered.

5. GENIUS DESIGNS & INSTALLATION™

5.1 Compliance with Regulations

All work carried out by 230 VOLTS will fully comply with the latest version of BS 7671 Wiring Regulations. No deviations will be permitted, and all relevant certification and documentation will be provided upon project completion.

5.2 Pre-Work Safety Inspection

Before commencing any electrical work involving additions or modifications to an existing installation, the property must undergo a mandatory inspection by our SAFELY CHECKED™ Inspection and Testing Service. This inspection is required to confirm that the electrical installation meets the latest BS 7671 Wiring Regulations and that the building is structurally safe for the intended works. Should the property fail this inspection, any necessary remedial work must be completed at the customer’s expense before work proceeds.

This inspection does not cover or include full rewires of properties. If a full rewire is required, this will be quoted separately and must be agreed upon under a separate contract.

5.3 Documentation Requirements

The following documents may be required and requested before work begins:

• Electrical certificates

• Asbestos reports

• Drawings, plans, and schedules of work

• Emergency escape routes

• Any other health and safety documentation required for compliance

If necessary health and safety documents, such as asbestos reports, are unavailable, the customer may be required to arrange for a new report at their expense to protect the safety of 230 VOLTS personnel.

5.4 Booking, Deposits & Payment Terms

• A non-refundable booking fee is required to secure a project date. The amount varies depending on the size and scope of the project and will be deducted from the final balance.

• A 50% deposit of the total contract price is may be required before work commences. This deposit may be adjusted based on project specifics.

• No work will commence until full payment has been received or an agreed payment schedule is in place.

230 VOLTS reserves the right to request full payment in advance for all projects at its sole discretion.

5.5 Completion & Certification

All work conducted by 230 VOLTS will be completed to a high standard, ensuring it is safe and fit for continuous use. Upon completion, relevant Electrical Installation Condition Reports (EICR) or appropriate certifications will be issued as required.

5.6 Variations & Additional Work

• Any variations or additional work outside the agreed scope will be considered chargeable extras.

• All additional charges must be approved in writing by 230 VOLTS before the work proceeds.

5.7 Unauthorised Interference

• No third parties, including other trades, may interfere with or tamper with any electrical work, wiring, components, or accessories installed by 230 VOLTS.

• Any unauthorised alterations will immediately void all warranties, certifications, and compliance documentation.

• If tampering occurs, 230 VOLTS reserves the right to halt work and charge additional fees for inspections and remedial work before resuming.

5.8 Pre-Existing Faults & Compatibility Issues

• The introduction of new electrical equipment or protective devices to meet current regulations may expose pre-existing faults within an electrical installation.

• 230 VOLTS is not liable for any underlying issues that were previously undetected.

• If additional fault-finding services are required, they can be arranged through our Dilemma™ Service, chargeable to the customer.

5.9 Access & Attendance Fees

If work cannot proceed on the scheduled date due to circumstances beyond 230 VOLTS’ control, an attendance fee of £75 per electrician will be charged. This applies in the following situations:

• The engineer cannot gain access to the property.

• The wrong address or incorrect contact details were provided.

• A child (under 18) is the only person present in the property.

• There is no electrical supply (where applicable).

• Electrical equipment is inaccessible (where applicable).

5.10 Contracts & Scope of Work

Each project will be assessed on a case-by-case basis, with tailored contracts and detailed scopes of work provided to suit the specific requirements of the customer.

5.11 Payments & Late Fees

• Payments can be made via bank transfer, credit card, or debit card. Cheques are not accepted.

• Upon project completion, an invoice for any outstanding balance will be issued, with payment due upon receipt.

• Late payments will accrue interest at a rate of 10% over the base rate until full payment is received.

• The party instructing 230 VOLTS is solely responsible for payment unless a third party is explicitly disclosed at the time of instruction.

5.12 Cancellations & Refund Policy

• Customers may cancel or amend their contract up to 48 hours before the scheduled start date.

• A 15% cancellation fee (based on the total contract price) will be applied to cover administrative costs and the return of any materials to suppliers, regardless of the notice period given.

• This cancellation policy does not apply to Dilemma™ and SAFELY CHECKED™ services, which have separate cancellation terms.

6. DILEMMA™ EMERGENCY SERVICE

6.1 All work carried out by 230 VOLTS will be in full compliance with the requirements of BS7671. No deviations will be made, and all relevant documentation will be provided.

6.2 Fees and payments must be paid in full prior to the arrival of our team.

6.3 Estimated arrival times are typically between 2 to 3 hours, though this may vary depending on our availability.

6.4 All electrical emergencies will be thoroughly investigated. Please note that this is not a first-time fix service and excludes any materials.

6.5 If non-stocked materials are required, a 10% surcharge will apply. Collection times will be kept to a minimum and reasonable limits. Should unforeseen circumstances cause delays in the collection process, you will be notified in advance.

6.6 If a repair can be completed on-site, any stocked materials used will be charged, and payment will be collected on-site.

6.7 If a repair cannot be completed on-site, any dangerous situations will be made safe, and a danger notice will be issued. Any stocked materials used will be charged, and payment will be collected on-site. An estimated quote for follow-up works will also be provided.

6.8 The hourly rates are as follows:

Domestic properties:

  • Monday to Friday: £125 per hour, per electrician

  • Weekends and Bank Holidays: £175 per hour, per electrician

Charges apply in 15-minute intervals after the first hour.

Also where we:

  • Cannot gain access to property.

  • Wrong address and contact numbers were provided.

  • A child (under 18) is alone in the property.

  • No electrical supply. (if applicable).

  • No access electrical equipment.

  • Or for any reason inspection cannot be carried out where the engineer is not at fault will occur a £75 fee per electrician and the remaining will be refunded.

Business/Commercial properties:

  • Monday to Friday: £250 per hour, per electrician

  • Weekends and Bank Holidays: £350 per hour, per electrician

Charges apply in 15-minute intervals after the first hour.

Also where we:

  • Cannot gain access to property.

  • Wrong address and contact numbers were provided.

  • No access electrical equipment.

  • Or for any reason inspection cannot be carried out where the engineer is not at fault will occur a £125 fee per electrician and the remaining will be refunded.

6.9 If additional electricians are required, a trainee will be utilised, if available, to help minimise costs.

6.10 Cancellations: If you decide to cancel the service, a cancellation fee of £35 will apply. If cancellation occurs after our team has arrived on-site, the fee will increase to £75. In either case, the remaining balance will be refunded.

7. SAFELY CHECKED™ INSPECTION AND TESTING

7.1 All inspection and testing shall be carried out by 230 VOLTS in accordance with BS7671. No deviations will be made by 230 VOLTS, and all relevant documents will be provided.

7.2 All initial fees and payments must be made upfront before arrival.

7.3 Appointments are scheduled between 8am and 4pm. A notification of the estimated arrival time will be sent via SMS or a phone call, normally 1 hour before the appointment.

7.4 All inspections and testing require the building or property to have a live electrical supply. The Consumer Unit (CU), Distribution Board (DB), fuse box, and electrical accessories must be accessible, including the Distribution Network Operator (DNO) equipment. If access is restricted, or for any reason the inspection cannot be carried out where the engineer is not at fault, a call-out charge will apply. The power supply to the building or property must be disconnected during the inspection and testing to conduct the necessary procedures.

7.5 EICR Extent and Limitations of the Electrical Installation Covered by This Report:

Extent: This report details the condition of the fixed electrical installation as observed and tested during the inspection. The evaluation is based on compliance with the current BS 7671:2018 standards, considering the limitations outlined below. Hidden defects, latent issues, or damage not visible or accessible during the inspection are outside the scope of this report. If defects, limitations, or potential hazards are identified, recommendations for further investigation will be provided. Please note that this report does not include detailed diagnostics or intrusive inspections beyond the stated scope.

Scope of Inspection:

This report focuses solely on the inspection of the fixed wiring electrical installation at the premises, as detailed in Section A. The scope covers the fixed wiring installation, visually accessible components, and is supplemented with relevant testing procedures. The inspection will cover:

  • A full visual inspection of 100% of the external switchgear.

  • At least 20% of the internal switchgear, subject to accessibility.

  • Between 10% and 100% of the final circuit accessories, based on accessibility and practicality.

  • 100% of the earthing and protective bonding conductors to ensure the integrity of these connections.

Scope of Testing Procedures:

  • Following the visual inspection, the following tests will be conducted, where practical:

  • Continuity of Protective Conductors

  • Continuity of Protective Bonding Conductors

  • Continuity of Ring Final Circuits

  • Polarity Testing

  • Earth Fault Loop Impedance (Zs) Testing

  • Insulation Resistance Testing

  • Earth Electrode Resistance Testing

  • Functional Testing of RCDs, RCBOs, and AFDDs

  • Functional Testing of Circuit Breakers and Isolators

This report is based on the conditions observed and tested at the time of inspection and will not cover hidden or inaccessible issues.

Limitations:

  • Operational Restrictions: Testing may be restricted based on client or tenant preferences, such as refusal to allow power isolation or lack of access to required documentation. In such cases, only visual inspections or non-invasive tests will be performed.

  • Work at Heights: Work will not be conducted at heights greater than 3 meters unless appropriate safe access equipment is provided, and prior arrangements are made to ensure a safe working environment.

  • Reference Methods: Circuit Installation Reference Methods may be recorded as “NV” (Not Verified) if no available records exist, warranting further investigation. In these cases, the reference method will be based on an educated guess, assuming the worst-case scenario to prioritise safety.

  • Wiring and Access Limitations: Wiring and components concealed within walls, floors, ceilings, or behind fixed panels will not be inspected unless noted otherwise. Areas not easily accessible, such as under floors or behind furniture, are excluded unless access is prepared by the client beforehand.

  • No Dismantling: Parts or accessories will not be dismantled unless absolutely necessary to verify the circuit condition.

  • Movement of Belongings: We will not move belongings during the inspection. Any operational limitations will be documented.

  • Loft Spaces and Outbuildings: Inspection of loft spaces, outbuildings, or similar areas will only occur if prior access arrangements are made.

  • Off-Peak Distribution Boards: Visual inspection only, unless an agreement has been made to inspect during non-operational hours.

  • Unidentifiable Circuits: Circuits that cannot be identified will be flagged for further investigation.

  • Exclusion of Appliances: Appliances and their associated wiring are excluded from this service unless specifically stated.

  • RCDs/RCBOs, & Other Protective Devices: Testing may be excluded in specific scenarios where testing could disrupt systems or cause harm to sensitive equipment.

7.6 As recommended by BS7671 and GN3, a satisfactory EICR should be carried out at the change of occupancy or every 5 years. The electrician carrying out subsequent inspections may recommend altering the interval between inspections based on their findings. EICRs are not warranties or guarantees and are not valid for 5 years.

7.7 Domestic EICRs are based on one single-phase consumer unit with a maximum of 10 circuits. Additional circuits or consumer units will incur extra charges. Any domestic property with a three-phase CU/DB will be treated as a commercial property.

7.8 Commercial EICRs are based on single and/or three-phase consumer/distribution boards. Charges apply for additional circuits or consumer units. Each business requires its own risk assessment and method statement, which must be discussed before the inspection.

7.9 We do not carry out electrical remedial works during inspections. Electrical appliances, devices, and wiring are excluded unless a specific service, such as P.A.T., has been requested and paid for by the client. We do not take responsibility for customers’ goods if faulty or damaged.

7.10 Re-inspections are only required if your previous EICR, carried out by 230 VOLTS, was unsatisfactory, and remedial work was completed by a third party that cannot provide satisfactory documentation.

7.11 Routine/End of Tenancy Check services are only available to landlords with a satisfactory EICR that has not exceeded the 5-year period.

7.12 Bespoke inspections and testing must be requested in writing.

7.13 The extent and limitations of bespoke inspections and testing, as well as any operational limitations, must be agreed upon by both parties.

7.14 For bespoke prices, please contact 230 VOLTS for more details.

7.15 PAT (Portable Appliance Test): Appliances must be readily accessible with plugs and cables available for inspection without moving the appliance or furniture. Appliances that are hardwired are excluded.

7.16 Third-Party Electrical Certificates: This service involves the inspection and certification of electrical work in two stages—First Fix and Second Fix—followed by a final inspection and testing. Certification will only be issued if the work complies with the latest regulations. The certifier reserves the right to refuse certification if the work is non-compliant.

7.17 Cancellations and Attendance Policy:

You may cancel the service up to 24 hours before the scheduled visit. If you are unable to keep the appointment please contact us to re-book the appointment via the scheduling email provided telephone as soon as possible followed up with a email to info@230volts.co.uk. Cancellations made less than 24 Hours before the appointment will occur charge of £35.00 with the remaining balance refunded.

Also where we:

  • Cannot gain access to property.

  • Wrong address and contact numbers were provided.

  • A child (under 18) is alone in the property.

  • No electrical supply.

  • No access distribution equipment.

  • Or for any reason inspection cannot be carried out where the engineer is not at fault will occur a £75 fee per electrician and the remaining will be refunded.

Please note that all terms in this contract apply to any third party you instruct to be at a premises on your behalf

You are entitled to cancel, but no later than 24hrs before we are due to visit your property.

7.18 Refunds: Any cancellations will result in a refund of the amount paid, minus any applicable fees, within 28 days from the cancellation date.

8. PAYMENTS

8.1 Payment Methods: Payments can be made via bank transfer, credit card, or debit card Apple Pay, Google Pay.

Cheques are not accepted.

9. DOCUMENTS RELEASE

9.1 All relevant documents and certificates will be released once payment has been made in full. Confirmation of payment must be received and verified before the release of any documents.

9.2 Upon receipt of full payment, documents will be provided between 7 and 14 working days.

10. TIME KEEPING

If any delay or failure is caused by circumstances beyond our reasonable control, we will not be held liable. Without limiting the generality of the foregoing, the following are considered causes beyond our reasonable control: Acts of God, explosion, flood, tempest, fire, or accident; war, threat of war, sabotage, insurrection, civil disturbance, or requisition; acts, restrictions, regulations, by-laws, prohibitions, or measures of any kind imposed by any governmental, parliamentary, or local authority; import or export regulations or embargoes; strikes, lock-outs, or other industrial actions or trade disputes (whether involving our employees or a third party); difficulty in obtaining materials, labour, or machinery; and power failure or breakdown of machinery.

If we are unable to provide the services within a reasonable time due to such circumstances, we will work with you to agree on a new, reasonable timescale for completion of the service.

11. GUARANTEE

11.1 For your peace of mind, we provide a 12-month guarantee on the labour carried out, covering faulty workmanship only. This guarantee is effective from the date of completion of the work and is in addition to any manufacturer’s warranty. All products and materials supplied are covered by their respective manufacturer’s standard warranty. However, the manufacturer’s warranty does not cover any labour costs for the reinstallation of replacement products.

11.2 The guarantee will become void if the work by 230 VOLTS is subjected to misuse or negligence.

11.3 The guarantee will also be void if the work, appliance, or materials are repaired, modified, or tampered with by anyone other than 230 VOLTS. We will not accept liability for materials supplied by you, and we will not be liable for any consequential damage or faults arising from these materials.

11.4 We will not guarantee any work in respect of:

  • Any work undertaken on your instruction, against the written or verbal advice of any tradesperson.

11.5 The guarantee applies only to work directly undertaken by 230 VOLTS and where full payment has been made. Any faults arising from recommended work that has not been carried out by 230 VOLTS will not be covered by this guarantee.

11.6 Where we agree to carry out work on installations of inferior quality or those older than 10 years, no guarantee or warranty will be given in respect of such work. We accept no liability regarding the effectiveness or performance of such work.

12. LIABILITIES

12.1 We will only be liable for rectifying our own guaranteed work and will not be held responsible for any damage or claims arising from other work that was overlooked or subsequently requested but not undertaken at the time.

12.2 We will not be held liable for any damage or defect resulting from work that is not fully guaranteed or where recommended work has not been carried out. Work will not carry a guarantee where you have been notified by the tradesperson, either verbally or in writing (including ticked boxes or comments/recommendations).

12.3 We shall not be liable for any delay, or the consequences of any delay, in performing our obligations if such delay is caused by circumstances beyond our reasonable control. In such cases, we will be entitled to a reasonable extension of time to complete the work.

12.4 We will be entitled to fully recover any costs or damages from any tradesperson whose negligence or faulty workmanship results in 230 VOLTS being liable for the rectification or damages.

13. TITLE TO GOODS :

13.1 Title to any goods, supplied by 230 VOLTS  to the Customer, shall not pass to the Customer but shall be retained by the Company until full payment has been made.

13.2 The Company shall have absolute authority to repossess, sell or otherwise deal with or dispose of all any or part of such goods in which title remains vested in the Company.

13.3 For the purpose specified in (13.1) above, the Company or any of its agents or authorised representatives shall be entitled at any time and without notice to enter any premises in which goods or any part thereof are installed, stored or kept, or is reasonably believed so to be.

13.4 We shall be entitled to seek a court injunction to prevent the Customer from selling, transferring or otherwise disposing of such goods. Notwithstanding the foregoing, risk in such goods shall pass on delivery of the same to the Customer, and until such time as title in such goods has passed to the Customer, the Customer shall insure such goods to their replacement value and the Customer shall forthwith, upon request, provide the Company with a certificate or other evidence of such insurance.

14. COMPLAINTS

All complaints should be made in writing. Your complaint will be acknowledged within three working days, fully investigated by 230 VOLTS, and you will receive a full written response within 15 working days. Please send your complaints to info@230volts.co.uk.

These terms and conditions may not be released, discharged, supplemented, interpreted, varied, or modified in any manner except by an instrument in writing, signed by both a duly authorised representative of 230 VOLTS and you. Our terms and conditions shall prevail over any terms and conditions used by you, or contained, set out, or referred to in any documentation sent to 230 VOLTS by you. By entering into a contract with 230 VOLTS, you irrevocably agree to waive the application of any conflicting terms and conditions.

These terms and conditions, along with all contracts awarded between 230 VOLTS and you, shall be governed by and construed in accordance with English law and shall be subject to the exclusive jurisdiction of the English courts.

Last updated 15.03.25