GENERAL:

Acceptance of our product/service includes acceptance of the following terms and conditions.

1. DEFINITIONS:

1.1  ‘Us/We/Our/Contractor’ means (230 VOLTS)

1.2  ‘Fully Qualified Electrician/Trainee/Tradesperson/Tradespersons/Contractor,Engineer’ refers to the representative(s) appointed by (230 VOLTS)to carry out work.

1.3  ‘Customer’ shall mean the client, person, company or firm responsible for instructing the works.

1.4  ‘Property/Premise’ shall mean place of work or place where works is carried out, domestic/commercial.

1.4  ‘Works/Remedial Works’ shall mean those works described in an quote/estimated quote.

1.5  ‘Services’ means service provided by 230 VOLTS  to you.

1.6  ‘Normal Working Hours’ means between 8am and 4.00pm Monday to Friday.

1.7  ‘Order’ means an order for a Service made by you in accordance with these Terms.

1.8  ‘Confirmation’ means our written acceptance of your Order.

1.9  ‘Working Days’ means Monday to Friday, excluding Bank or other Public holidays

1.10 ‘Next Working Day’ means a day of the week excluding Bank or other Public holidays not including Saturday and Sunday.

1.11 ‘Actual Quote/Fixed Price/Fixed Fee’ means a set price given to the service offered.

1.12 ‘Day Rate’ means a set amount charged during normal working hours. Day rate charge per electrician this excludes any materials.

1.13 ‘Hourly Rate’ means a set amount charged every hour. Hourly rate charge per electrician, this excludes any materials.

1.14 ‘Price’ means the Price of the Works as agreed between the Company and the Customer.

1.15 ‘Estimated Quote’ shall mean an estimate of the cost of works/Labor and shall not mean actual cost of carrying out works under this contract.

1.16 ‘BS7671’ means British Standards wiring regulations ( current versions only apply ).

1.17 ‘GN3’ means Guidance note 3 which expands upon BS7671 part 6 inspection and testing

1.18 ‘E.I.C.’ means electrical installation certificate.

1.19 ‘E.I.C.R’ means electrical installation condition report.

1.20 ‘M.W.C’ means minor works certificate.

1.21 ‘P.A.T’ means portable appliance testing.

1.22 ‘CU’ means consumer unit.

1.23 ‘DB’ means Distribution Board.

1.24 ‘Fusebox’ the correct term is consumer unit.

1.25 ‘Domestic’ means Domestic Property a building or self-contained part of a building which is used wholly for the purposes of living accommodation’ consisting of a single phase electrical supply and consumer unit.

1.26 ‘Commercial’ means Commercial Property any property that is used for the purposes of making a profit, as well as any form of business activity’ consisting of a three phase and/or single phase electrical supply and consumer units/distribution Board.

2. ACCEPTANCE:

2.1 Any instructions received by the company from the party for the supply of works and/or the parties acceptance of works undertaken by the company shall constitute acceptance of the terms and conditions contained herein.

2.2 Where more than one party has entered into this agreement, the parties shall be jointly and severally liable for all payments of the Price.

2.3 Upon acceptance of these terms and conditions by the party, the terms and conditions are irrevocable and can only be rescinded in accordance with these terms and conditions or with the written consent of the company.

2.4 None of the company’s agents or representatives are authorised to make any representations, statements, conditions or agreements not expressed by the manager of the company in writing nor is the company bound by any such unauthorised statements. Unless otherwise expressly agreed in writing by both parties. A quote or estimated quote remains open for 28 days for acceptance unless previously withdrawn. Thereafter it is subject to confirmation or adjustment by the contractor.

2.5 We reserve the right to refuse or decline to undertake any work. We reserve the right, at our absolute discretion, to designate the tradesperson who will represent 230 VOLTS .

3. ESTIMATED QUOTES/ACTUALLY QUOTES

3.1 Estimated quote are free. Estimated quotes are based on the information provided by the customer for which the Company, after making all reasonable inquiries, depending on the scale of works cannot give a definite Price at the time.

3.2 For a definite price depending on the scale of the works then an EICR may be required to determine scope of works what is required.

3.3 The total charge to you will be given as a firm cost (manifest errors exempted), inclusive of labour & materials. All costs include VAT.

3.4 Where a written estimate has been supplied to you, the total charge outlined in the estimate should not exceed the actual time taken by more than 20%, but may be revised in the following circumstances:

If, after submission of the estimate, you instruct 230 VOLTS  (in writing or verbally) to carry out additional work not referred to in the estimate.

If, after submission of the estimate, there is an increase in the price of materials.

If, after submission of the estimate, it is discovered that further work needs to be carried out which were not anticipated when the estimate was prepared.

If, after submission of the estimate, it is discovered that there was a manifest error when the estimate was prepared.

3.4 We will not be under any obligation to provide an estimate to you and will only be bound by estimates given in writing to you and signed by an authorised representative. We will not be bound by any estimates given orally or in which manifest errors occur.

PARKING

In all residential-only parking zones, a parking permit must be provided on the day of service. Failure to provide the necessary parking permits or access to designated bays may result in delays or additional charges. If no residential parking is available, we will attempt to park in a pay-and-display bay, provided it meets the following conditions: it is available, suitable for the duration of the service, and within a reasonable distance from the property. All three conditions must be met for this option to be considered.

4. GENIUS DESIGNS & INSTALLATION ™

4.1 All work carried out by 230 VOLTS  will be in accordance with BS7671, no deviations will be made by 230 VOLTS and all relevant documents will be provided.

4.2 Before any electrical works are carried out on existing electrical installations the property to be surveyed by SAFELY CHECKED ™ INSPECTION AND TESTING SERVICE, as we need to verify the electrical installation is installed to a satisfactory condition and to the current version of BS7671, the fabric of the building also is in good/safe workable condition.

4.3 All past and present available documents should be readily available or produced on request ie. electrical documents, asbestos reports, drawings, plans, schedule of works, emergency escape routes. Documents regarding health and safety ie asbestos reports that cannot be produced one shall be required of the welfare of 230 VOLTS .

4.4 Upon your agreement for 230 VOLTS  to carry out any projects/works. A 50% deposit of the total may be required immediately to start the works but we also reserve the right to request full payment in advance at our discretion.

4.5 All works carried out by 230 VOLTS  or an representative of 230 VOLTS , will be left in a satisfactory condition that is safe and suitable for continuous use will result in having a satisfactory EICR or the appropriate certification.

4.6 All variations/additions are chargeable extras and need to be made in writing awaiting approval by 230 VOLTS .

4.7 No other trades/third parties are to interfere or tamper with any of the electrical installation wiring, electrical components or accessories installed by 230 VOLTS , as this will effect guarantees, certification, notifiable works building control and any unmentioned documentation, works may also come to an stop because of these actions, if instructions have not been given by 230 VOLTS .

4.8 Any works that are required to introduce new electrical equipment/electrical protective devices into the existing electrical installation to meet current regulations requirements, may bring out hidden faults that were on your existing

electrical installation that your old equipment or devices would not detect. If this is the case we take no responsibility for any hidden/underlying faults. We provide a fault service if required.

4.9 All variations/additions are chargeable extras and need to be made in writing awaiting approval by 230 VOLTS .

4.10 For any reason work cannot be carried out on the day where the engineer/s is not at fault, an attendance fee charge will apply £75.

4.11 Contracts of works will be provided on a individual basis.

5. DILEMMA ™ EMERGENCY

5.1 All work carried out by 230 VOLTS  will be in accordance with BS7671, no deviations will be made by 230 VOLTS and all relevant documents will be provided.

5.2 Fees/payments are to be paid in full before arrival.

5.3 ETA are normally between 2-3hours this may vary depending on our availability.

5.4 All electrical emergencies are investigated. This is not a first time fix service and excludes any materials.

5.5 Collection of non-stocked materials may occur a surcharge 10%. Collection time will be kept to a minimum and within reason, if any unforeseen circumstances occur where collection time increase you will receive notification prior.

5.6 If able to fix/repair whilst on-site any stocked materials used will be charged for and payment will be collected while onsite.

5.7 If unable to fix/repair on-site all dangerous situations will be made safe and a danger notice will served. Any stocked materials used will be charged for and payment will be collected while onsite. A estimated quote will be given for the follow up works required.

5.8 Domestic properties Monday-Friday £125 per hour/per electrician and Domestic properties Weekend and Bank holidays £175 per hour/per electrician. Business/Commercial property Monday-Friday £250 per hour/per electrician and Business/Commercial properties Weekend and Bank holidays £350 per hour/per electrician. After the first hour charges are applied in 15-minute intervals.

5.9 If more than one electrician is required a trainee will be use if available to keep cost to a minimal .

5.10 If you decide cancel the service, the  cancellation fee of £35 will apply and the remaining amount will be refund.

6. SAFELY CHECKED ™ INSPECTION AND TESTING

6.1 All inspection & testing shall be carried out by 230 VOLTS  in accordance to BS7671, no deviations will be made by 230 VOLTS and all relevant documents will be provided.

6.2 All initial fees/payments are made up front before arrival.

6.3 Appointments are between 8am - 4pm, a notification of estimated arrival time will be sent via sms text message or a phone call normally 1 hour before.

6.4 All inspection and testing to be carried all buildings/properties must have an live electric supply.The CU/DB/fusebox and electrical accessories must be accessible including DNO equipment for inspection and testing. Restricted to access CU/DB/fusebox or for any reason the inspection cannot be carried out where the engineer is not at fault will occur a call out charge. The power supply to the buildings/properties must be disconnected during the inspection and testing in order to carry out testing procedures.

6.5 EICR Extent and limitations of the electrical installation covered by this report:

This report covers fixed wiring electrical installation only, including visually observable parts supplemented by appropriate testing procedures and measurements.

100%of external switchgear.

100% but no less than 20% of internal switchgear where practicable.

Final circuit accessories between 10% - 100% may need be inspected.

100% of earthing and protective bonding conductors.

Carrying out a full 100% Electrical Installation Condition Report (EICR) inspection and testing for many installations is unrealistic, uneconomical and unachievable. However, it may be feasible for defined parts of the installation, as stated in Guidance Note 3 (GN3) 3.8.4.

Characteristics of supply will be recorded as LIM if these conditions cannot be met:

1. Electrical intake cupboard or cutouts are not accessible.

2. Protective devices cannot be confirmed.

Installation reference methods and number of points will not be recorded, if full installation records of the installation have not provided or available on request.

Efforts will be made to avoid unnecessary dismantling of parts or accessories to prevent disruption, unsatisfactory reconnections and damage to the fabric of the building.

All unidentifiable circuits and any non defined circuit labels will be recorded as FI (Further Investigation). All appliances excluded and associated wiring.

Visual inspection only for off peak consumer unit unless an agreement has been made as outside operational working hours of live testing.

No lifting or removing of floor boards/laminate, floor tiles, ceiling tiles for inspection unless already made accessible.

No loft space or out buildings inspected unless an agreement has been made.

No moving of belongings including furniture and white goods.

Operational limitations will be noted on the report on the day.

6.6 As recommended by BS7671 and GN3 satisfactory EICR’s recommendation for the next proposed date for next inspection is at change of occupancy/5years this may be subject to change by the electrician carrying out the subsequent inspections, may recommend that the interval between future inspections be increased or decreased as a result of the findings of their inspection. (EICR’s are not warranties or guarantees and are not valid for 5 years)

6.7  Domestic EICR are based on one single phase consumer unit with the maximum of 10 circuits with a single phase supply. Any extra circuits are charged at an additional cost and any addition consumer units are charged at an additional cost also. Any Domestic properties with a three phase CU/DB will be classed as a commercial property not domestic.

6.8  Commercial EICR are based on one single and/or three phase consumer/distribution board with a single and/or three phase supply. Circuits are charged at an additional cost and any addition consumer units/distribution boards are charged at an additional cost. Every business premises are unique and will require their own risk assessment and method statements this will need to be discussed before the essential visit.

6.9 We do not carry out any electrical remedial works whilst carrying out inspection and testing. All electrical appliances, electronic devices are excluded from this service unless an service has been paid for by the client ordering the works to testing and inspecting by means of P.A.T. We do not take any responsibility for any customers/tenants goods/belongings/appliances/devices if faulty or damaged.

6.10 Re-Inspections only required if your unsatisfactory EICR was previously carried out by 230 VOLTS  and the remedial works was carried out by a third party that cannot provide you the satisfactory documentation you require. If the complete work is not correctly completed to a satisfactory standard according to BS761 will result in another unsatisfactory EICR.

6.11 Routine Check/End Of Tenancy Check services are only available only available for Landlords who have a satisfactory EICR that has not exceeded 5 years period.

6.12 Bespoke inspections and testing must be requested in writing.

6.13 Bespoke inspection and testing extent and limitations of inspection and testing and operational limitations including the reasons must be agreed by both parties.

6.14 Bespoke Prices please contact 230 VOLTS  for more details.

6.15 PAT (Portable appliance test) all appliances need to be readily accessible with a plug and cables readily accessible for inspection and testing without the need to move the appliance or furniture. Appliances will not be inspected and tested if this is not the case. PAT dose not include appliances that are hardwired.

6.16 Third Party Domestic EIC is a two stage service. All payments must be paid in full for each stages of this service, first fix and second fix and inspection & testing. The electrical work must comply with the current version of the British Standard Wiring Regulations BS7671 and the current Building Regulations.The registered Electrical Certifier must be informed in advance of any proposed work they will be employed to certify before it begins. The work will need to be inspected by the registered electrical certifier at first fix and second fix, and to undergo final testing.

6.15 If you are unable to keep the appointment please contact 230 VOLTS  to re-book the appointment via telephone as soon as possible. Cancellations made less than 24 Hours before the appointment will occur charge of £35.00.

6.16 If we cannot gain access to property, wrong address was provided for inspection, a child (under 18) is alone in the property, no electrical supply, no access electrical consumer unit, or for any reason inspection cannot be carried out where the engineer is not at fault will occur a £75 attendance fee per electrician, then the remaining will be refunded. ( Photographic evidence will be provided when necessary ).

Please note that all terms in this contract apply to any third party you instruct to be at a premises on your behalf

You are entitled to cancel, but no later than 24hrs before we are due to visit your property.

You should cancel services from 230 VOLTS  via telephone, follow by e-mail to info@230volts.co.uk. When you cancel an order, we will refund the price paid, within a period of 28 days from the date of cancellation.

7. PAYMENTS

7.1 Payment Methods: Payments can be made via, e.g., bank transfer, credit card, debit, Cheques are not accepted.

7.2 Upon completion of work you will be invoiced for any outstanding monies owed, for which payment is due on receipt.

7.3 Late payment we reserves the right to accrue and charge interest on any part of an invoice which remains unpaid at a rate of 10% over the base rate until payment is received by 230 VOLTS  in full. 

7.4 The agreed party accept sole liability to make payment in full, unless you fully disclose when initially instructing 230 VOLTS , to carry out work and/or supply materials that you are acting on behalf of a third party.

8. DOCUMENTS RELEASE

8.1 All relevant documents/certificates, will be released once payment has been made in full. Confirmation of payment must be received and verified before the release of any documents.

8.2 Upon receipt of full payment, documents will be provided normally within 3-5 working days.

9. CANCELLATIONS

Agreements/contract can be terminated or amended by the customer for any reason with in 3 days prior to commencement of the works. A fee of 15% of the total price will be made to cover administration costs and the return of any goods/materials to suppliers if more than 3 working Days. (Excludes inspection and testing and electrical emergency these have their own cancellation requirements)

10. TIME KEEPING

If the delay or failure was due to any cause beyond our reasonable control. Without prejudice to the generality of the foregoing, the following shall be regarded as causes beyond our reasonable control: Act of God, explosion, flood, tempest, fire or accident; war, threat of war, sabotage, insurrection, civil disturbance or requisition; acts, restrictions, regulations, bye-laws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority; import or export regulations or embargoes; strikes, lock-outs or other industrial actions or trade disputes (whether involving our employees or of a third party); difficulty in obtaining materials, labour or machinery; and power failure or breakdown in machinery. If we are unable to provide you with the services within a reasonable time due to circumstances outside our control, we shall either agree a new reasonable timescale with you for the service to be completed.

11. GUARANTEE

11.1 For your peace of mind, we provide a 12 month guarantee on labour carried out, in respect of faulty workmanship only. This is active from the date of completion of work, in addition to any manufacturer’s warranty/warranties. All products and materials are covered by their manufacturer’s standard warranty. However, the manufacturer’s warranty does not cover any labour cost for replacement products to be reinstalled.

11.2 The guarantee will become null & void if the work/appliance completed/supplied by 230 VOLTS  is:

Subject to misuse or negligence.

11.3 Repaired, modified or tampered with by anyone other than 230 VOLTS . We will accept no liability for, or guarantee suitability, materials supplied by you & will accept no liability for any consequential damage or fault.

11.4 We will not guarantee any work in respect of:

Any work undertaken on instruction from you and against the written or verbal advice of any tradesperson.

11.5 Work is only guaranteed in respect of work directly undertaken by 230 VOLTS  and with full payment having been made. Any non-related faults arising from recommended work which has not been undertaken by 230 VOLTS  will not be guaranteed.

11.6 Where we agree to carry out work on installations of inferior quality or over 10 years old no guarantee/warranty is given in respect of such work and we accept no liability in respect of the effectiveness of such work or otherwise.

12. LIABILITIES

12.1 We will only be liable for rectifying our own guaranteed work, and will not be held responsible for any ensuing damage or claims resulting from other work overlooked or subsequently requested and not undertaken at the time.

12.2 We will not be held liable or responsible for any damage or defect resulting from work not fully guaranteed, or where recommended work has not been carried out. Work will not carry a guarantee where you have been notified by the tradesperson either verbally or indicated in ticked boxes or in our comments/recommendations.

12.3 We shall not be held liable for any delay, or consequences of any delay, in performing our obligations if such a delay is due to any cause beyond our reasonable control and we shall be entitled to reasonable time extensions.

12.4 We will be entitled to fully recover the costs or damages from any tradesperson whose negligence or faulty workmanship makes 230 VOLTS liable to pay for those damages or rectification of work.

13. TITLE TO GOODS

13.1 Title to any goods, supplied by 230 VOLTS  to the Customer, shall not pass to the Customer but shall be retained by the Company until full payment has been made.

13.2 The Company shall have absolute authority to repossess, sell or otherwise deal with or dispose of all any or part of such goods in which title remains vested in the Company.

13.3 For the purpose specified in (15.1) above, the Company or any of its agents or authorised representatives shall be entitled at any time and without notice to enter any premises in which goods or any part thereof are installed, stored or kept, or is reasonably believed so to be.

13.4 We shall be entitled to seek a court injunction to prevent the Customer from selling, transferring or otherwise disposing of such goods. Notwithstanding the foregoing, risk in such goods shall pass on delivery of the same to the Customer, and until such time as title in such goods has passed to the Customer, the Customer shall insure such goods to their replacement value and the Customer shall forthwith, upon request, provide the Company with a certificate or other evidence of such insurance.

14. COMPLAINTS

All complaints should be made in writing Your complaint will be acknowledged within three working days, fully investigated by the 230 VOLTS , and you'll receive a full written response within 15 working days. Send your complaints to info@230volts.co.uk

These terms and conditions may not be released, discharged, supplemented, interpreted, varied or modified in any manner except by an instrument in writing signed by a duly authorised representative and you. Our terms and conditions will prevail over any terms and conditions used by you or contained, set out or referred to in any documentation sent to 230 VOLTS  by you. By entering into a contract with 230 VOLTS  you agree irrevocably to waive the application of any of these terms and conditions.

These terms and conditions, and all contracts awarded between 230 VOLTS  and you, shall be governed and construed in accordance with English law and shall be subject to the exclusive jurisdiction of the English law.These terms and conditions may not be released, discharged, supplemented, interpreted, varied or modified in any manner except by an instrument in writing signed by a duly authorised representative and you. Our terms and conditions will prevail over any terms and conditions used by you or contained, set out or referred to in any documentation sent to 230 VOLTS  by you. By entering into a contract with 230 VOLTS  you agree irrevocably to waive the application of any of these terms and conditions.

These terms and conditions, and all contracts awarded between 230 VOLTS  and you, shall be governed and construed in accordance with English law and shall be subject to the exclusive jurisdiction of the English law.